Welcome to eTapestry customer resources.

It’s your one-stop-shop for managing your eTapestry account.

So whether you’re looking to buy additional services, need some training or just want some best-practice advice.

You’re in the right place!

 

Renewals | Billing | Support

Looking after your account

Finance, Billings and Contracts

Need more assistance?

  • Need a copy of your invoice or contract
  • Would like a vendor form completed
  • Have general questions concerning your invoice or contract
  • Would like an overall billing summary of your account
  • Need additional information on billed travel fees or billed consulting time (hourly)
  • Need to apply a credit to an open invoice

If you require further information on any of the topics above, please click here to contact our Finance team:

Renewals


Need more assistance?

  • What is included in your maintenance/renewal plan
  • Questions concerning your maintenance/renewal annual costs and billing periods
  • Want to make adjustments to your maintenance plan
  • Questions concerning the modules or products included in your maintenance/renewal plan

If you require further information on topics above below, please click here to contact our renewals team

Technical Support

Database Security and Hosting

Any further questions? Contact support!

Refer a friend to eTapestry

Happy with eTapestry? Refer a non-profit organisation and get rewards!

When your friend signs up, we’ll give you two months off your subscription or an iPad Mini. Take your pick!

Just click the button and fill out the form.

Make a Referral

Training | Services | Add-ons

Additional Services

Add-on Products and Services

For information on:

  • Additional modules
  • Additional Emails
  • Data Cleaning
  • Support
  • Consulting or Training

please click here to get in touch

Training Courses

If you require further information on training options at Blackbaud, please click here to contact the Training help team. 

Note: If you want to purchase training, please select “Add’-on Products” when filling out the form.

Everydayhero

 

Blackbaud Merchant Services

Any further questions? Please contact support.

Getting Started | Best Practice

Make the most of eTapestry

Getting Started

To access all the resources on getting started with eTapestry please follow these steps:

  • Go to community.blackbaud.com
  • Navigate to Products – eTapestry – Resources.
  • Type in ‘getting started’ into search

Resources include database configuration, data entry, correspondence and email marketing 101.

Any further questions? Please contact support.

Best Practice Advice

To access all the resources on getting started with eTapestry please follow these steps:

  • Go to community.blackbaud.com
  • Navigate to Products – eTapestry – Resources.
  • Type in ‘best practices’ into search

Resources include Reports, tips for your website, user-defined fields and more.

Any further questions? Why not ask your fellow eTapestry users on Community.

Live Webinar: Getting Started with eTapestry

You’ve signed up to eTapestry and you’re excited to get up and running! But what are the first steps you need to take?

Join us for a 45 minute webinar to learn what you need to do to get started. In this introductory webinar we’ll cover:

  • An Introduction to eTapestry including how to access the database for the first time
  • How to create a Blackbaud login
  • An overview of the eTapestry system
  • Available resources and support to get you and your colleagues started and up to speed


Click the button below to select your preferred date and time and register your place!

Register my place

Live Webinar: Processing donations using BBMS

Your team is up and running on eTapestry and you’re ready for the next stage. How can you use your database to process donations?

Join us for a 35 minute webinar and learn how to set up Blackbaud Merchant Services (BBMS) to work alongside your eTapestry database. In this webinar we’ll cover:

  • What is Blackbaud Merchant Services (BBMS)?
  • How to integrate BBMS with eTapestry to allow for seamless data transfer
  • How to reconcile your bank statements with BBMS
  • Best practice tips when using eTapestry to maximise the number of donations processed


Click the button below to select your preferred date and time and register your place!

Register my place

The help you need, whenever you need it

On-demand webinars

Volunteering hours

How to report on volunteering hours.

Watch now Managing volunteers

Recording, reporting and communicating.

Watch Now
Event management 

Best practice, invitations, scheduling and reporting.

Watch now Grant management 

Data capture, DIY forms, queries and reporting.

Watch Now
Data cleaning 

Legal compliance and best practive fundraising.

Watch now Fundraising essentials

Annual planning, top tips and best practice.

Watch Now

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