Customer Success at Blackbaud

 

We want you to succeed in achieving your mission. It’s that simple. We partner with you to ensure successful solution adoption, strategy and usage, to enable you to maximise your return on investment with Blackbaud. Your dedicated Customer Success Manager (CSM) will work with you to determine your objectives and develop a Success Plan to help you achieve your goals.

Read more about Customer Success and how a CSM differs from your Account Manager and other contacts at Blackbaud.

 

WHAT IS CUSTOMER SUCCESS?

Getting Started with Raiser's Edge NXT

As you go live with Raiser’s Edge NXT you will be invited to attend a ‘Getting Started’ session with a Customer Success Manager. This ensures you have all the information you need to get your security settings and other areas of the database ready to use Raiser’s Edge NXT fully. You can read about system requirements in this article.

Read more about how to get started with Raiser’s Edge NXT in our Getting Started datasheet, and find out about the training that’s available to you in our Learn Training Programme.
 

GETTING STARTED WITH NXT

LEARN TRAINING PROGRAMME

Access the information you need to drive your fundraising strategy

Analyse

SKY Reporting

The initial release of SKY™ Reporting in Raiser’s Edge NXT is focused on enabling you to discover opportunities, share knowledge and act on information to drive results. Click on the Analyse tab in your database to access dashboards, reports, performance metrics, key supporter insights and more — everything you need to access to the information necessary to drive your fundraising strategy.

Learn more about SKY Reporting in our datasheet and webinar recording.
 

SKY REPORTING DATASHEET WATCH WEBINAR RECORDING

Track the interactions and tasks associated with your supporters

Actions

Track the interactions and tasks required to cultivate relationships and secure gifts from your supporters. The webview and increased functionality of Raiser’s Edge NXT makes tracking this information easier and more streamlined than ever before. What’s more, you can also integrate actions with your Outlook and report on them in Analyse to give you an integrated view of your fundraising.

Search ‘Actions’ in Help for a full guide of what you can do. You can also find articles and answers to your queries about Actions in Knowledgebase.
 

VISIT KNOWLEDGEBASE

 

Actions in Raiser's Edge NXT

Included Tools for NXT Customers

Get the most out of your fundraising solution

Your Digital Fundraising and Marketing Solution

Blackbaud Online Express

Online fundraising and email marketing just got simple! Blackbaud Online Express allows users with little online experience to easily create unlimited donation forms. Simply follow the step-by-step instructions to design modern and flexible forms, then copy and paste the HTML code into your website. The forms reflect your organisation’s brand, so your supporters can be assured that they are not leaving your site to make a donation.

And best of all, Online Express comes included in your Raiser’s Edge NXT package!

LEARN MORE

Your End-to-End Payment Processing Solution

Blackbaud Merchant Services (BBMS)

Blackbaud Merchant Services (BBMS) is our complete end-to-end payment processing solution designed exclusively for non-profits to make credit card processing simple, secure and affordable.

BBMS comes included in your Raiser’s Edge NXT package. So put an end to time consuming bank statement reconciliation and confusing fees and get started now!
 

BBMS DATASHEET FAQs GET STARTED CHECKLIST

  • Online Express Customer Story

    Church Urban Fund

    “After only three months of using Online Express, we had already exceeded our total website donations of the previous year! We can now better connect with our supporters as they can really see what we are doing for their communities and relate to the work we do.” — Rob Stead, IT & Database Manager

    READ THEIR STORY
  • Online Express Customer Story

    Sarcoma UK

    “Within two months of launching a direct mail campaign using Blackbaud Online Express, we have seen a significant increase in regular donors. We couldn’t have executed an appeal so smoothly and effectively without Blackbaud Online Express.” — Lorena Cela, IT & Database Manager

    READ THEIR STORY
  • BBMS and Online Express Customer Story

    St Wilfrid's Hospice

    “We now have in place a more streamlined process for online donations, registrations and marketing, and the results speak volumes. Our fees have dropped by roughly 50% and we have also noticed an increase in larger sized donations via the Online Express form.” — Marcia Nguyen, Database Administrator

    READ THEIR STORY

Additional Resources for NXT Customers

What’s New in NXT?

Raiser’s Edge NXT releases new features on a regular basis, so keep an eye on this page each week for details about the latest updates.

NXT Roadmap Webinar

Missed the NXT roadmap webinar? Watch the recording and find out from our product expert what’s coming your way very soon.

Blackbaud User Groups

Register for your next Blackbaud User Group and enjoy product feature updates, best practice workshops and a chance to network with fellow Raiser’s Edge customers.

Raiser’s Edge NXT Community

Connect with Raiser’s Edge NXT users from around the world. Find answers to your questions and share your own best practice tips.

Knowledgebase

Find answers to all your Raiser’s Edge NXT questions in Knowledgebase. Search articles, documentation and videos and personalise your searches by saving filters.

Blackbaud Voice

Visit your non-profit blog packed full of hot topics, fundraising basics and much more, written by our own Blackbaud professionals and industry experts.